Shipping policy
Shipping Policy
Order processing
Orders are processed within 2–4 business days of being placed. Business days are Monday to Friday, excluding public holidays. Orders placed over a weekend or on a holiday begin processing on the next business day.
Delivery times
- United States: 5–7 business days after dispatch, so roughly 7–11 business days from the day you order.
- Rest of the world: delivery times are similar but can vary depending on the destination country and local customs processing. Please treat international timeframes as approximate.
All delivery times are estimates, not guarantees. Carrier delays, weather, peak holiday volume and customs inspections are outside our control.
Holiday ordering
This is a seasonal product and December is the busiest time of year for carriers. To give your order the best chance of arriving before Christmas, we recommend ordering by November 12. This is a recommendation based on typical transit times, not a guaranteed delivery date.
Shipping costs
Shipping costs are calculated at checkout and shown before you pay. Multi-pack orders ship free.
Tracking
You'll receive a confirmation email when you order and a second email with tracking information once your parcel is dispatched. Tracking can take 24–48 hours to start updating after you receive it.
Customs, duties and import taxes
For deliveries outside the United States, any import duties, customs fees or local taxes are set by the destination country and are the responsibility of the recipient. These charges are not included in the price you pay at checkout and we have no control over them. We cannot refund orders that are refused or abandoned at customs.
Delivery addresses
Please double-check your shipping address at checkout. We can only change an address before an order has been dispatched. If a parcel is returned to us because the address was incorrect or incomplete, or because nobody was available to receive it, we can resend it once you cover the reshipping cost.
Lost or damaged parcels
If your tracking hasn't updated for 10 business days, or your parcel arrives damaged, email lurevent.store@gmail.com with your order number and we'll sort it out.