Refund policy
Refund & Return Policy
We want you to be happy with your LureVent order. If something isn't right, here's exactly how it works.
30-day return window
You can request a return within 30 days of the delivery date. After 30 days we're unable to accept returns for change of mind.
Condition of returned items
To be eligible for a refund, the advent calendar must be:
- Unused and in the same condition you received it.
- In its original packaging.
- With all 24 numbered doors still sealed. Once a door has been opened, the calendar can no longer be resold and we cannot accept it back as a change-of-mind return.
Damaged, defective or incorrect items
The condition requirements above do not apply if your order arrives damaged, faulty, incomplete or is not what you ordered. In that case:
- Email us within 30 days of delivery with your order number and photos of the item and the outer packaging.
- We will send a free replacement or issue a full refund, including any shipping you paid.
- We cover the return shipping cost, and in many cases we won't ask you to send anything back at all.
How to start a return
Email lurevent.store@gmail.com with your order number and the reason for the return.
Please do not ship anything back before you hear from us. We will reply with written return instructions and the correct return address. Items sent back without prior authorisation cannot be tracked, processed or refunded.
Who pays for return shipping
- Change of mind: you pay the return shipping, and the original shipping charge is not refunded.
- Our error, or damaged or defective goods: we pay the return shipping and refund the original shipping charge in full.
We recommend using a tracked service for change-of-mind returns. We can't issue a refund for a return we never receive.
Refunds
Once your return arrives and has been inspected, we'll email you to confirm the outcome. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few additional days to post the funds to your account.
Cancelling an order
If you change your mind before your order has been prepared for shipping, email us as soon as possible and we'll cancel it and refund you in full. Once an order has been handed to the carrier it can no longer be cancelled, but you can still return it under the terms above.
Questions
Email lurevent.store@gmail.com. We reply within 1–2 business days.